Return Policy

Return & Exchange Policy

At KiddieCo, we strive to deliver premium-quality kidswear that you'll love. Please read our Return & Exchange Policy carefully before placing your order.

1. Returns

We accept returns only in the case of a manufacturing defect or if an incorrect product has been delivered.

Eligibility for Return

  • The issue must be reported within 48 hours of delivery.

  • An unboxing video and clear images showing the defect must be emailed to [your email address].

  • The product must be unused, unwashed, with original tags and packaging intact.

Once our team verifies the claim, we will approve the return.

Refund Process

  • After the returned product passes our quality inspection, the full product amount will be refunded.

  • Refunds will be processed to the same payment method used while placing the order.

  • Refunds are generally completed within 5–7 business days after approval (bank processing times may vary).

2. Exchange Policy

Size Exchange

If you require a different size, we can exchange the product subject to stock availability.

You may choose:

  • The same design in a different size, or

  • Another design of equal value, if your preferred design is unavailable.

Shipping Charges for Size Exchange

For size exchanges, the customer is responsible for:

  • The shipping cost of sending the original product back to KiddieCo.

  • The shipping cost of dispatching the exchanged product from KiddieCo to the customer.

Exchange Conditions

  • Exchange request must be made within 7 days of delivery.

  • Product must be unused, unwashed, and in its original condition with all tags attached.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, or altered.

  • Products without original tags or packaging.

  • Products damaged due to misuse or improper handling.

  • Items purchased during clearance or special sale events (unless received damaged or defective).

4. How to Raise a Request

Please email us at kiddiecocustomercare@gmail.com with:

  • Order ID

  • Customer Name

  • Contact Number

  • Reason for return/exchange

  • Unboxing video (mandatory for defect claims)

  • Clear photographs of the product

Our support team will respond within 1–2 business days.

5. Final Decision

KiddieCo reserves the right to approve or reject any return or exchange request after inspecting the product and verifying the information provided.